Frequently Asked Questions

1. How long does production take?

All items are made to order. Production usually takes a few business days before your order ships.

2. How long does shipping take?

Shipping times vary depending on your location and the shipping method selected at checkout.

3. Do you accept returns or exchanges?

Because our items are made to order, we do not accept returns or exchanges for incorrect size selection, change of mind, or buyer’s remorse.

4. What if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue. We’ll review it and work on a solution.

5. How do I choose the right size?

Please review the size chart on each product page before ordering. If you are between sizes, choose based on your preferred fit.

6. Can I cancel or change my order?

We process orders quickly, so cancellations or changes are not guaranteed once an order has been placed. Contact us as soon as possible and we’ll do our best to help.

7. Are your items good for gifts?

Yes. Our products are made to be fun, wearable, and giftable for pickleball players, teammates, family members, and court friends.

8. Do you offer group or team orders?

Yes. If you’re interested in a larger order for a team, tournament, trip, or event, please contact us.

9. Will colors look exactly the same in person?

Colors may vary slightly depending on screen settings, lighting, and print surface.

10. How can I contact you?

You can contact us anytime at support@rallyclubhouse.com